Internal Review Procedure

As part of the official FOI response by Nottingham Conference Centre, the requester is informed of the internal review procedure. Requests for an internal review can be made under the following categories:

a. Did not respond within the mandatory timescale
b. Incorrect/Erroneous application of an exemption
c. Incorrect/incomplete information provided.

Requests must be submitted in writing to the Conference and Events Operations Manager at Nottingham Conference Centre or by email within 40 working days of the date of the response to the original request.

Request will be passed by the Conference and Events Operations Manager to an "investigator" - selecting someone from an area separate to any involved in the original areas, along with all information held pertaining to the original request and any decisions made.

The requester to receive a standard acknowledgement letter, confirming receipt of the request, providing the investigator's contact details and the relevant category(ies) the complaint is being investigated under. This letter to be sent within 5 working days of the request being received.

The investigation of an internal review request is dealt with in a manner appropriate to the nature of that request, maintaining records and evidential trails. The investigation will normally be completed within 20 working days of the receipt of the request. If this cannot be achieved regular updates will be provided to the requester.

A formal response to the request will be provided giving:
a. Full details of the actions taken to investigate the request
b. The decision of Nottingham Conference Centre with regards to the request, and the reasons for it
c. If deciding in favour of the requester, the remedial action being taken to correct the problem and the timescales for this
d. Contact details for the Information Commissioner in case requester is not satisfied.